Our Terms and Conditions section is a contract between you and us (Woolly Adventures).
When we receive an order, we will endeavour to send out the next working day if it is in stock. For custom orders, we will need 2-3 weeks to allow for production and dispatch.
If you buy a product from us and return it in the same condition that you received it within 14 days, we will give a full refund. If you do need to return goods, you are liable for the cost to return to us and also, we cannot be held accountable for items that go missing on the way back to us - please send via recorded mail.
We try our best to minimise colour discrepancies between the actual yarn and the photos taken but be aware that sometimes pc monitors and phones will not show the true colour.
We use Royal Mail for all our shipping and usually send anything with a value of greater than £10 with some element of tracking so we can see when the product is delivered.
Please do not use any of the images from our website without prior permission. Send us an email beforehand and we can discuss further.
We are more than happy to provide a refund or exchange on items
Once item has been received by us, we will refund the price paid within 7 working days.
In relation to workshops -
If for any reason we need to cancel the workshop, a full refund will be given or booking can be moved to a new date.
If you need to cancel, a full refund will be given if you inform us more than 2 weeks before the workshop date. Within the 2 week mark, if we can fill your slot before the workshop we will refund you - otherwise, sadly, your slot cannot be refunded.
Please contact us at any point to discuss any of these points further by contacting us through the website or emailing us on woollyadventures@outlook.com
Woolly Adventures
The Logistics Building, 73 Fenaghy Road, Galgorm, Ballymena, BT42 1PY
Copyright © 2025 Woolly Adventures - All Rights Reserved.
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